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Length of Course: 12 hours

Find out how to deal with disagreement before it gets out of control. Learn the 9 key approaches to manage disagreement and understand how to manage conflict with more skill and confidence. This course has it all.

This course is set up as a 12 hour course
Objectives:

To present basic principle of managing conflict

To point out inappropriate procedures in managing disagreement

To point out strategies that may work in managing disagreement

Learn to be able to negotiate between unhappy employees

The material that will be covered includes:

Understanding conflict management
Four phases of managing disagreement:
1. Diagnostic Exploration
2. Planning
3. Prepare
4. Implement

Additional material available includes:

Exam with answer key
Review material
The Bull and the Matador
Conflict scenarios (selection)
Conflict Resolution Questionnaire
Stress test
Who is the difficult person?
The Life Event Stress Test handout

Text Provided: Managing Disagreement Constructively: Revised Edition (Crisp Fifty-Minute Books), Kindler, Herbert S., ISBN: 1-56052-383-2

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Our Philosphy

Our goal is to fully engage people in desiring to achieve improved results within their lives. Our classes focus on developing the individual first, which creates a personal transformation resulting in happier team members and better performance.

Our USP

Our unique selling proposition (USP) is that all our courses have an facilitator involved. Most of our facilitators are experts on their fields and come form many part of the world.

Key of Success

We have a very committed groups of professional teachers and expert-in-their-field trainers. Many of our students have taken many of our courses. Students who have worked with our faculty in still touch base with faculty years after they have completed courses.