Communication & Interpersonal Skills

Clear and Concise Business Writing

Make every word count and help your business messages stand out.

Communicate with clarity, confidence and professionalism. This practical 12-hour course helps participants organize clear, concise and logical business messages, deliver good and bad news effectively, and develop professional writing habits that avoid confusion, unnecessary complexity and cultural insensitivity.

12-Hour Instructor-Led Training Program
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About This Course

Effective business writing is essential for communicating ideas, sharing information and building professional relationships. Whether delivering good news or communicating a difficult decision, the way a message is organized and presented can make all the difference.

This practical course helps participants understand the communication process and develop the skills needed to write clear, concise and logically organized business correspondence. Participants explore readability, writing style, presentation and the importance of avoiding assumptions and culturally insensitive language.

Through self-assessment, discussion and practical communication exercises, participants learn to express their ideas more effectively, adapt messages for different audiences and strengthen their ability to communicate with confidence in the workplace.

Learning Objectives

This course is designed to help participants:

  1. Understand the communication process and its importance in effective business writing.
  2. Write clear, precise business correspondence using appropriate style and professional presentation.
  3. Create simple, effective communications that avoid unnecessary assumptions and misunderstandings.
  4. Develop the ability to use spoken communication to inform and persuade.

Topics Covered

  • Self-assessment of your approach to business writing
  • Understanding the communication process
  • Organizing and clarifying your writing
  • Planning messages for readability
  • Developing effective writing style and presentation
  • Writing for different audiences and cultural backgrounds
  • Communicating good news and bad news effectively

Supporting Training Resources

The existing course includes practical communication exercises, group activities and review materials designed to help participants develop more effective business writing and communication skills.

  • Talk to Teach, Talk to Persuade
  • Perception is Reality
  • In a Lather!
  • Lost Tribe Activity
  • Memo Writing Exercise
  • Psst, Pass the Word
  • Review Materials
  • Examination with Answer Key

These activities encourage participants to explore how messages are interpreted, practice organizing information clearly, and develop greater awareness of the importance of effective communication in the workplace.

Final contents of the Training-to-Go package are currently being reviewed.