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Length of Course: 12 hours

Employees from a variety of backgrounds bring a wealth of creativity, insights and skills to their jobs. It is important for a peaceful and understanding workplace that we get to understand each other well. This essential course will give you a better understanding of communicating in a respectful and motivating way.

This course is set up as a 12 hour course
Objectives:

Enhance customer service and increase productivity

Help communication become more effective across cultural lines

Help eliminate conflict resolution resulting from diverse backgrounds

Through Hofstede’s cultural definitions, have a better understanding of cultures

The material that will be covered includes:

Self-assessment of your current knowledge of cultural diversity at work
You’re already an expert
What is culture?
Cultural diversity at work
Communication and improved performance
Getting the people you want
Mentoring, age and authority
Makes difference work
Performance evaluation
Conflict resolution
Where is your organization?

Additional material available includes:

Exam with answer key
Review material
Line Up Icebreaker
“How different cultures learn”
A way of thinking about a culture – an exercise
Hofstede’s Cultural Diversity definitions
Culture and Communication handout for discussion
Several cultural video clips accompany this course

Text Provided: Cultural Diversity in the Workplace, Walton, Sally, ISBN: 0- 78630-125-2

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Our Philosphy

Our goal is to fully engage people in desiring to achieve improved results within their lives. Our classes focus on developing the individual first, which creates a personal transformation resulting in happier team members and better performance.

Our USP

Our unique selling proposition (USP) is that all our courses have an facilitator involved. Most of our facilitators are experts on their fields and come form many part of the world.

Key of Success

We have a very committed groups of professional teachers and expert-in-their-field trainers. Many of our students have taken many of our courses. Students who have worked with our faculty in still touch base with faculty years after they have completed courses.